Terra Nova Hotel. Kingston. Jamaica

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Advantages
Excellent Service - Guests consistently praised the attentive and courteous staff.
Comfortable Accommodations - The rooms are spacious, well-equipped, and clean, contributing to a pleasant stay.
Delicious Food - The on-site restaurant offers a variety of high-quality meals, including breakfast.
Great Atmosphere - The hotel has a charming ambiance with historic decor and a relaxing environment.
Long-standing Reputation - Many guests have been returning for years, indicating reliability and satisfaction.

Disadvantages
Inconsistent Service - Some guests reported slow and unprofessional service during peak times.
Room Issues - Complaints about room conditions, such as broken air conditioning and cleanliness.
Management Problems - Negative experiences with management and front desk staff were noted.
Noise Levels - Some guests mentioned loud music from the bar affecting their ability to sleep.
Payment Issues - Concerns about billing practices and delayed refunds were highlighted.

Improvement
Staff Training - Enhancing training for staff to ensure consistent service quality.
Room Maintenance - Regular checks and updates to room conditions to meet guest expectations.
Management Responsiveness - Improving communication and responsiveness from management regarding guest concerns.
Noise Control - Implementing measures to reduce noise levels from the bar and events.
Clarifying Billing Practices - Ensuring transparency in billing and payment processes to avoid confusion.

To Book or Not to Book
If you value excellent service and a charming atmosphere, this hotel is a great choice. However, be prepared for potential inconsistencies.

Basic Info:

The Terra Nova has a 10,000 square-foot gaming lounge and a choice of dining options. Just 600 m from the historic Devon House. The hotels luxurious and spacious suites offer elegant décor, flat-screen TV and work desk. All come with a refrigerator and coffee maker.
The Regency Room serves fine dining among crystal chandeliers and piano music. A Sunday brunch with steel band music, a poolside grill and a terrace setting are also available.
Terra Nova also features ceramic hot tub and outdoor pool. The fitness room can provide a workout or the two bars can provide a place to relax. Free Wi-Fi is also provided.
The Kings House is less than 1.5 km from the Hotel Terra Nova. The Bob Marley Museum is 3 minutes away and the airport just twenty minutes.

Theres about 180 reviews on this hotel. 19 are in the poor to ok range while the rest are good to superb. Review score 8.6

Facilities of Terra Nova All Suite Hotel Great facilities

Free WiFi
Swimming pool
Free parking
Airport shuttle
Restaurant
Fitness centre
Bar
Outdoors

Outdoor furniture
Sun terrace
Terrace

Pool and wellness

Swimming pool
Fitness/spa locker rooms
Fitness
Sun loungers or beach chairs
Pool/beach towels
Outdoor pool (all year)
Hot tub/jacuzzi
Fitness centre

Pets

Pets are not allowed.

Activities

Live music/performance
Happy hour (Additional charge)
Evening entertainment
Nightclub/DJ
Casino
Golf course (within 3 km)

Food & Drink

Chocolate or cookies
Fruits
Bottle of water
Wine/champagne (Additional charge)
Kid-friendly buffet
Kid meals (Additional charge)
Special diet menus (on request)
Breakfast in the room
Bar
Restaurant (à la carte and buffet)
Great coffee!

Internet

Free! WiFi is available in all areas and is free of charge.

Parking

Free! Free private parking is possible on site (reservation is not needed).
Accessible parking
Secured parking

Reception services

Concierge service
Luggage storage
Tour desk
Currency exchange
Express check-in/check-out
24-hour front desk

Entertainment and family services

Babysitting/child services

Cleaning services

Daily maid service
Dry cleaning (Additional charge)
Laundry (Additional charge)

Business facilities

Fax/photocopying
Business centre
Meeting/banquet facilities

General

Shuttle service
Airport shuttle (additional charge)
Shuttle service (additional charge)
Designated smoking area
Air conditioning
VIP room facilities
Non-smoking rooms
Newspapers
Room service