The Altamont Court Hotel. New Kingston. Jamaica

Basic Info:

The Altamont Court Hotel has an outdoor pool, a modern gym, and a pool bar and a quality Jamaican hotel. Free Wi-Fi and cable TV are available in all rooms at the Altamont. The rooms also offer a balcony and colonial-style décor. The hotel also features a modern fitness centre. the property has an elevator that allows access to all 3 floors and all rooms. Guests can dine at the Mango Tree Restaurant, which serves local and international cuisine and is located by the pool. Altamont Court is within a 5 minutes’ walk of Emancipation Park and Knutsford Boulevard. The famous Bob Marley Museum is a 5 minutes’ drive from the hotel. There are180 reviews for the Altamont, 51 are in the okay to poor range while 129 range from good to excellent. Noise, food and general condition are the most common negative reviews while even those giving it a good rating still complained that it was expensive for a 3 star hotel and again, noise and food were top dislikes.

This hotel will be reviewed by our travel team soon with a fuller report as the hotel has been undergoing some renovations.

Facilities of Altamont Court Hotel include:

Free WiFi
Swimming pool
Free parking
Restaurant
very good fitness centre
Room service
Bar
Outdoors

Garden

Pool and wellness

Swimming pool
Outdoor pool (all year)
Fitness centre

Pets

Pets are not allowed.

Food & Drink

Special diet menus (on request)
Restaurant (à la carte)
Breakfast in the room
Bar

Internet

Free! WiFi is available in all areas and is free of charge.

Parking

Free! Free private parking is possible on site (reservation is not needed).

Reception services

Currency exchange
24-hour front desk

Cleaning services

Daily maid service
Trouser press (Additional charge)
Ironing service (Additional charge)
Dry cleaning (Additional charge)
Laundry (Additional charge)

Business facilities

Fax/photocopying (Additional charge)
Meeting/banquet facilities

General

Designated smoking area
Air conditioning
Car hire
Safety deposit box
Facilities for disabled guests
Non-smoking rooms
Room service

Disadvantages
Poor Customer Service - Some guests reported unwelcoming or unhelpful staff experiences, particularly at check-in.
Lack of Amenities - Complaints were made about the absence of basic amenities such as hot water, coffee facilities, and on-site dining options after 7 PM.
Noise Issues - Several reviews mentioned noise disturbances from events or maintenance, affecting guests' comfort.
Outdated Facilities - Some areas of the hotel, including decor and equipment, were described as needing upgrades.
Inconsistent Service - There were reports of mixed service experiences, particularly regarding the restaurant and bar operations.

Improvement
Staff Training - Enhancing staff training to ensure consistent and friendly customer service.
Facility Upgrades - Investing in upgrades for the rooms and common areas to improve the overall guest experience.
Better Communication - Improving communication regarding amenities and services available to guests upon check-in.
Noise Control - Implementing measures to reduce noise from events and maintenance work during guest hours.
24/7 Dining Options - Considering extending dining hours or providing late-night options for guests.

To Book or Not to Book
If you prioritize cleanliness, a friendly staff, and a good breakfast, this hotel could be a suitable choice. However, if you require consistent amenities and a quieter environment, you may want to consider alternatives.