ReviewTell summary of The Pearl From recent reviews about The Pearl we use advanced technology to produce a simple summary in seconds. The pros, the cons, and the facts that really matter to you.
Book or Not?
The Pearl offers a great location and friendly service, but guests report serious issues regarding safety, cleanliness, and breakfast quality.

Pros
Excellent location near Times Square and Broadway theaters, making it convenient for sightseeing and dining.
The staff is highly praised for their friendliness and helpfulness, ensuring a welcoming atmosphere for guests.
Rooms are spacious and generally clean, with some equipped with modern amenities.
Complimentary offerings like breakfast and a wine hour enhance the guest experience and promote socialization.
The hotel provides easy access to multiple subway lines, adding to its appeal for city exploration.
Quiet street location ensures a restful stay despite being close to bustling attractions.

Cons
Serious safety concerns arose when staff entered guests' rooms without permission, causing distress.
Cleanliness issues persisted, with reports of visible mold and poorly maintained facilities detracting from the stay.
The breakfast selection is limited and served in an unappealing manner, leading to dissatisfaction among guests.
Miscommunication regarding deposits and excessive charges have been reported, leading to frustration and confusion.
Some rooms may feel dated, with malfunctioning sockets and a need for general renovations.

Improvements
Implement stricter protocols for staff entry into guest rooms to ensure privacy and safety.
Enhance the cleaning standards to address mold and maintenance issues, ensuring a higher level of hygiene throughout the property.
Revise breakfast offerings to include more variety and quality, utilizing sustainable and reusable serving ware.
Improve communication regarding charges and deposits to build trust and transparency with guests.
Consider updating older room facilities and furnishings to meet guest expectations for a 4-star experience.
This exclusive review is for The Pearl in Manhattan