ReviewTell summary of Kimpton Ashbel IHG From recent reviews about Kimpton Ashbel IHG we use advanced technology to produce a simple summary in seconds. The pros, the cons, and the facts that really matter to you.
Book or Not?
Consider staying at this hotel for its great location and service, but be cautious about booking due to recent operational and communication issues.

Pros
Excellent location with easy access to restaurants and major attractions.
Rooms are clean, well-designed, and comfortable, featuring luxurious beds and amenities.
Friendly and attentive staff who provide exceptional customer service.
The hotel has great communal spaces and offers a happy hour for guests.
Guest appreciation for thoughtful welcoming gestures, such as room upgrades and late check-outs.

Cons
Frequent issues with booking cancellations and room availability, particularly due to ongoing renovations.
Communication problems with the hotel's management, leading to poor customer experiences.
Rooms and bathrooms are often described as small and not fully meeting expectations for a four-star hotel.
Limited in-room coffee options and inadequate amenities, like no hot drink ingredients provided.

Improvements
Enhance communication regarding reservations, especially during renovations, to prevent unexpected cancellations.
Consider expanding room sizes or redesigning layouts to improve guest comfort.
Provide better in-room amenities such as coffee supplies and additional hooks in bathrooms for convenience.
Implement a dedicated staff presence for maintaining communal areas, especially during events like happy hour.
This exclusive review is for Kimpton Ashbel IHG in Manhattan