ReviewTell summary of Sonesta ES Suites Downtown From recent reviews about Sonesta ES Suites Downtown we use advanced technology to produce a simple summary in seconds. The pros, the cons, and the facts that really matter to you.
Book or Not?
Consider alternative options unless location and spacious rooms outweigh service issues and maintenance concerns.

Pros
Excellent location near Lake Michigan and attractions like the Magnificent Mile.
Rooms are spacious, modern, and well-maintained with kitchen facilities.
Friendly and accommodating front desk staff enhance the guest experience.
Decent breakfast offerings and complimentary coffee available throughout the day.
Some guests enjoyed thoughtful touches, such as personalized greetings or anniversary surprises.

Cons
Lack of daily room cleaning, with service only offered every five days.
Multiple complaints about noise disturbances from other guests and ongoing renovations.
Confusing check-in policies can lead to extra fees and delays, causing frustration.
Occasional cleanliness issues, such as mold in bathrooms and unpleasant odors reported.
Limited variety in the breakfast options, occasionally running out of items.

Improvements
Improve communication regarding hotel policies, especially regarding check-in and cleaning services.
Enhance soundproofing in rooms to minimize noise from adjacent guests.
Address maintenance issues promptly, including bathroom cleanliness and appliance functionality.
Expand breakfast offerings and improve management of the dining area to accommodate guests better.
Consider a clearer policy regarding service animals and staff training on ADA compliance to enhance guest interactions.
This exclusive review is for Sonesta ES Suites Downtown in Chicago