What's known about Moon Palace Resort in Ocho Rios:
The Moon Palace is part of a chain of luxury all inclusive resorts in Mexico and one in Ocho Rios Jamaica. Its a great place for families and children. All the facilities you would expect in a family all inclusive resort. Located on the beachfront, spa and 5 outdoor swimming pools, one with a wave machine. There's even a dolphinarium where guests can swim with dolphins at an additional cost. The entrance and grounds are truly extensive and well manicured.
All spacious rooms have partial or full sea views. A mix of restaurants and bars. A kids and teens club and an adults night club. And of course all you can eat or snack all day long and a gorgeous beach just a lazy stroll away.
There are over 2000 guest reviews for Moon Palace since 2015 of which the majority are excellent, but last couple years gone downhill.
Exclusive Reviews Summary We take all recent reviews about a property and using AI we formulate an overall summary of all reviews, giving you a much more realistic and truly informed opinion of the property
Advantages
Friendly Staff - Many guests praised the staff for their friendliness and helpfulness.
Good Food Options - The variety and quality of food, especially at certain restaurants like Momo and the buffet, received positive feedback.
Family-Friendly Atmosphere - The resort offers numerous activities and amenities suitable for families.
Clean and Well-Maintained - Several reviews noted that the grounds and rooms were clean and well-kept.
Exciting Entertainment - Guests enjoyed the entertainment provided, particularly during special events like New Year's Eve.
Disadvantages
Aging Property - Many reviews mentioned that the resort is showing signs of wear and tear.
Inconsistent Service - Some guests reported poor service, particularly in restaurants and during check-in.
Sales Pressure - Multiple reviews highlighted aggressive sales tactics that detracted from the overall experience.
Room Issues - Complaints about room cleanliness and maintenance issues were common.
Noise Levels - Several guests expressed dissatisfaction with loud music and noise from nearby clubs.
Improvement
Maintenance Upgrades - The property needs renovations and better maintenance of facilities.
Staff Training - Improving staff training for better customer service and responsiveness.
Sales Approach - Adopting a more customer-friendly approach to sales presentations.
Noise Management - Implementing measures to reduce noise levels, especially at night.
Room Allocation - Ensuring that room reservations are honored and properly managed.
To Book or Not to Book
no
"Bathroom below standard. Very basic bathroom for the price"
"Would not visit again. Have stayed at other Palace resorts we are a Palace member, this Palace hotel and location is not up to par with other Palace resorts"
"Disappointing. The decor, marbles and glass work do not make a 5 star hotel. The service was poor."
"I would describe it as okay. 3 Stars MAX. The Moon Palace Jamaica lacked the WOW factor that you would expect from a 5 Star Resort."
This is often a sign that something is not quite right with management co-ordination and attention to detail. To be a good luxury resort takes a lot of skills, management co-ordination, attention to detail and financial investment structure. That sometimes breaks, then improves again, especially in countries like Jamaica. Our advice is always read the most recent reviews on Trip Advisor. You can read more about analyzing reviews here. https://www.exclusivetravel.co/blog/how-to-know-if-a-hotel-is-bad-or-good.html Meanwhile we shall monitor this resort and reviews and report back to our visitors.
Summary.
Could be the only competition to Sandals on the island with being a family resort and not for adults only, but needs to up its game.
Though taking into consideration recent guest reviews for the Moon Palace and a recent guests review from Carolina last week that its starting to look more like a 3/4 star resort at 5 star prices, seems a fair comment.
We also note that anyone whose been to their Mexican resorts finds a big downturn in the Jamaican resort. But if your looking specifically at Jamaica and wish to be a little above normal 3 star resorts where kids can enjoy themselves, then Moon Palace may be just your ticket. Oh and always check there website for offers, can be some BIG savings. And we don't see many complaints about the food either. |