The VIP Grand Hotel and Spa. Avenida 5 de Outubro, 197, Lisbon 1050-054 Portugal
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The VIP Grand Hotel and Spa. Avenida 5 de Outubro, 197, Lisbon 1050-054 Portugal |
| The VIP Grand Hotel and Spa has a traveller rating of 3.2 and 1220 reviews. |
Exploring the VIP Grand Hotel and Spa
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| View inside the VIP Grand Hotel |
| Exclusive Reviews Summary of VIP Grand Hotel and Spa.
We take all recent reviews about a property and using AI we formulate an overall summary of them, giving you a much more realistic and truly informed opinion of the property. Pros Location: The hotel boasts a central location with easy metro access, providing a convenient base to explore the city of Lisbon. Staff: Many guests commend the staff for their friendliness and attentiveness, enhancing the overall experience. Amenities: Features like a gym, steam room, and breakfast with a wide variety of options received positive feedback. Some reviews reflect a pleasant surprise at small gestures, such as complimentary birthday surprises. Cleanliness: Generally, guests noted that the hotel was clean, with good internet access throughout. Cons Room Quality: Many reviews describe the rooms as outdated, with issues like ineffective air conditioning, uncomfortable beds, and inadequate soundproofing. Amenities: A lack of basic amenities, such as kettles and sufficient towels, was frequently mentioned. Difficulty in obtaining basic items like luggage racks or extension cords added to the dissatisfaction. Dining Experience: Breakfast often fell short of expectations, with comments on the lukewarm food, poor coffee quality, and slow service. Service Issues: Guests reported inconsistent service quality and experiences of rudeness from specific staff members, which negatively impacted their stays. Improve Room Updates: Consider refurbishing the rooms to meet modern standards, improving comfort and functionality. Staff Training: Enhanced training for staff, particularly on guest relations and hospitality standards, could improve the overall service experience. Dining Quality: A review of dining service and menu quality to ensure a consistently positive breakfast experience and better food options is recommended. Guest Communication: Improving communication regarding guest needs and inquiries would prevent misunderstandings and ensure a smoother stay. Book? While the hotel offers a central location and some commendable staff, many guests feel it does not meet the expectations of a 5-star property due to numerous comfort and service issues. A stay here could be worthwhile if you're seeking a budget option but be prepared for potential disappointments. |
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Brief highlights where available.
Location:- Environment:- Rooms:- Value:- Hygiene:- Staff:- Facilities:- |
Check out our guides to the best holiday locations and places to visit in Portugal:- Algarve:- Albufeira - Alvor - Carvoeiro - Faro - Lagos - Loule - Olhos de Agua - Praia da Rocha - Praia da Luz - Quarteira - Silves - Tavira - Vilamoura :: Lisbon and Coastline:- Cascais - Coimbra - Estoril - Ericeira - Lisbon - Nazare - Obidos - Sintra - Sesimbra - Setubal - Tomar - Troia |
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Our reviews are unbiased with the good and bad points to help you make the right decision to suit your budget and needs. The above review and highlights of VIP Grand Hotel and Spa are the collective result of the latest reviews from actual users giving a simple and easy to understand review, with the 'need to know' real facts.
We are NOT a booking agency, the Exclusive Travel Group are tourism consultants, links to further information about each holiday property go direct to either the owners website or their booking agent. Have a wonderful holiday from the Exclusive Travel team.
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