The IntercityHotel Graz. Finkengasse 2, Graz 8020 Austria

The IntercityHotel Graz has a traveller rating of 4.2 and 113 reviews. See its review summary below.

Reviewing the IntercityHotel Graz
View of the IntercityHotel Graz

Exclusive Reviews Summary of IntercityHotel Graz. We take all recent reviews about a property and using AI we formulate an overall summary of all recent reviews, giving you a much more realistic and truly informed opinion of the property.
Pros
Location: The hotel is ideally situated next to Graz's main train station and is within walking distance to the city center, making it convenient for both business and leisure travelers.
Rooms: Spacious, clean rooms with comfortable beds and effective soundproofing ensure a restful stay. Many guests appreciated the modern amenities and the well-equipped bathrooms.
Amenities: The breakfast buffet received positive remarks, offering a rich selection, although some guests noted room for improvement in quality. Staff were frequently mentioned as friendly and accommodating.
Accessibility: The hotel has facilities that are suitable for guests with disabilities, and it features secure parking options.

Cons
Housekeeping: There were complaints regarding the inconsistency in housekeeping services, with some guests reporting that their rooms were not cleaned during their stay.
Breakfast Quality: While the breakfast selection was varied, several guests criticized the quality of certain items, such as the lukewarm eggs and mediocre coffee.
Small Amenities: Some basic amenities were lacking, like extra pillows and hair dryers, which affected a few guests' overall comfort.
Parking Cost: Guests expressed dissatisfaction with the parking fees, which some found to be relatively high compared to what they would expect.

Improvements
Housekeeping Schedule: Implement a consistent housekeeping schedule to ensure rooms are maintained throughout guest stays.
Breakfast Quality: Focus on enhancing the quality of breakfast items to better meet guest expectations.
Customer Service Training: Train staff to handle special requests with more empathy and provide better solutions for guest concerns, especially regarding cancellations and amenity shortages.
Amenities Upgrades: Invest in additional amenities, such as more hair dryers and extra pillows, to enhance guest comfort.

Book?
The InterCity Hotel Graz presents a good value for travelers seeking a central location and spacious accommodations, but may benefit from improvements in amenities and service consistency.

Brief highlights where available.
Location:- Environment:- Rooms:- Value:- Hygiene:- Staff:- Facilities:-

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