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Dushanbe Serena Hotel. Rudaki Avenue 14, Dushanbe 734000 Tajikistan |
| Dushanbe Serena Hotel in Tajikistan has a traveller rating of 4.6 and 410 reviews. See its review summary below. |
Reviewing Dushanbe Serena Hotel View inside the Dushanbe Serena Hotel |
| ReviewTell summary of Dushanbe Serena Hotel
From recent reviews about Dushanbe Serena Hotel we use AI technology to produce a simple summary in seconds. The pros, the cons, and the facts that really matter to you. Book? This hotel has potential but significant service issues need to be addressed before it can be confidently recommended. Pros Location: Centrally situated, making it easy to visit nearby attractions. Spacious Rooms: Guests appreciate the large, comfortable rooms with good blackout curtains. Modern Amenities: The bathroom features contemporary designs and facilities. Staff Responsiveness: Some reviewers praised the staff for being polite and quick to resolve problems. Facilities: The hotel offers a spa and a rooftop swimming pool, adding to the overall experience. Cons Service Quality: A notable number of guests experienced rude or unhelpful behavior from staff at the front desk. Cleanliness Issues: Reports of dirty linens and toiletries, such as half-used shampoo, diminished the stay quality. Breakfast Quality: While adequate, the breakfast selection could be improved for a five-star hotel. Communication Gaps: Guests faced difficulties in resolving issues, and some felt their concerns were not taken seriously. Improvements Implement thorough training for the front desk staff to enhance customer service and communication skills. Establish a routine to ensure cleanliness and proper stocking of toiletries before guest arrival. Expand and diversify the breakfast menu to better meet guest expectations for quality dining. Enhance issue resolution processes, ensuring staff are equipped to handle guest needs promptly and professionally. This review is for Dushanbe Serena Hotel in Tajikistan |
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Brief highlights where available.
Location:- Environment:- Rooms:- Value:- Hygiene:- Staff:- Facilities:- |
| Reviews of top hotels in Tajikistan: Dushanbe Serena Hotel - Hilton Dushanbe - Hyatt Regency Dushanbe - The Rumi Hotel - Hotel Tajikistan - Atlas Hotel - Safir Business Hotel - Khujand Star Hotel - Asia Grand Hotel - Taj Palace Hotel |
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