Exclusive Resorts review summary of Sheraton Haikou Hotel Based on recent reviews of this luxury 5-star resort Sheraton Haikou Hotel, we use advanced technology to produce a simple summary. The pros, the cons, and the facts that really matter to you and why you should or shouldn't go there.
Book?
Book if you want a quiet beachfront stay with family pools, but expect an aging property with inconsistent service.

Pros
Spacious rooms with comfortable beds and clean bathrooms offer good value for the rate.
Multiple swimming pools with slides and kids' areas make it appealing for families.
Direct beach access and lush gardens provide scenic walks and a relaxed atmosphere.
Breakfast buffets include both Western and Asian options with decent variety.
Some staff members, especially housekeeping and certain managers, are attentive and helpful.

Cons
The property shows its age with musty odors, outdated fixtures, and poor maintenance in places.
Gaps around bathroom doors and thin walls reduce privacy and allow noise to travel.
Beach lacks loungers or shade, and pools can have broken tiles or limited towels.
Restaurant service is uneven, with slow clearing, unreplenished items, and hygiene concerns.
Front desk and some restaurant staff often appear untrained, disinterested, or language-limited.

Improvements
Seal gaps around doors and improve soundproofing to enhance privacy and reduce noise.
Update bathrooms, fix rusty showers, and ensure consistent hot water and working locks.
Train all front-line staff in English, queue management, and basic guest service standards.
Add proper beach furniture and increase poolside towel supply during peak hours.
Refresh restaurant operations with better hygiene checks, faster clearing, and reliable food replenishment.
This exclusive review is for the luxury resort Sheraton Haikou Hotel in China