The Villa Hotel. 22 Lower Road, Orr's Hill, Trincomalee 31000 Sri Lanka
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The Villa Hotel. 22 Lower Road, Orr's Hill, Trincomalee 31000 Sri Lanka |
| The Villa Hotel in Trincomalee has a traveller rating of 3.1 and 66 reviews. See its review summary below. |
Reviewing the Villa Hotel View inside the Villa Hotel |
| Reviews of top hotel resorts in Trincomalee: Jkab Park Hotel - Esha Beach Resort - MRD Beach Hotel - J7 Villaj Resort - Golden Beach Cottages - Pragash beach hotel - Hotel Tobiko - Villa Hotel - AA Inn |
| Exclusive Reviews Summary of Villa Hotel.
We take all recent reviews about Villa Hotel and using AI we formulate an factful summary of those reviews, giving you a much more realistic and truly informed opinion of the property. Book or Not? The Villa Hotel offers a picturesque setting with excellent hospitality, though guests may encounter inconsistent service and issues with breakfast options. Pros Location: The hotel is situated in a serene area with breathtaking views, perfect for those seeking tranquility. Service: Most guests praised the staff for their attentiveness and friendliness, contributing to a memorable stay. Accommodations: Rooms are spacious, clean, and stylishly decorated, enhancing the overall luxurious feel. Dining: The food received high marks for quality and variety, with options catering to diverse tastes. Atmosphere: Guests described the ambiance as calm and welcoming, making it a great escape from city life. Cons Breakfast Deception: Some guests reported being charged for breakfast that was not provided, leading to feelings of dissatisfaction and mistrust. Customer Service Issues: A few reviews highlighted poor reactions from certain staff members, indicating inconsistent service experiences. Management Concerns: One reviewer specifically noted issues with the hotel manager's attitude, negatively impacting their experience. Limited Availability: Instances of being encouraged to check out earlier than planned were mentioned, affecting guest enjoyment. Improve. Transparent Communication: Ensure clear communication regarding amenities like breakfast to avoid misunderstandings and maintain trust. Staff Training: Focus on customer service training to enhance staff attitudes and consistently deliver outstanding hospitality. Feedback Mechanism: Implement a guest feedback system to address issues promptly and improve overall service quality. Consistent Management: Consider management training or support to help staff deal with guests in a friendly and professional manner. |
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Brief highlights where available.
Location:- Environment:- Rooms:- Value:- Hygiene:- Staff:- Facilities:- |
| Top holiday destinations in Sri Lanka: Trincomalee - Negombo - Mirissa - Kandy - Hikkaduwa - Galle - Colombo |
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About 'Reviews' and 'Ratings': Our AI assisted software analyses all recent reviews from visitors to an establishment, and produce an easy to understand, concise and factual review which highlights the real good or bad points. Ratings are not the establishments 'supposed' star rating, but those of actual visitors to the place on a scale of 0 to 5. Which is a far better judge of the hotels excellence or not. We are NOT a booking agency, the Exclusive Travel Group are tourism consultants. Links to further information about each holiday or property go direct to either the owners website or their booking agent. Have a wonderful holiday from the Exclusive Travel team.
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