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The The Shilla. 249, Dongho-ro, Jung-gu, Seoul 04605 South Korea |
| The The Shilla in Seoul has a traveller rating of 4.5 and 1981 reviews. See its review summary below. |
Reviewing the The Shilla View inside the The Shilla |
| Reviews of top hotel resorts in Seoul: The Ambassador - The Westin Josun - JW Marriott Hotel - InterContinental Grand - Andaz Seoul Gangnam - Le Meridien - JW Marriott Dongdaemun - THE PLAZA - Josun Palace - Yeouido Park Centre - Lotte Hotel - Lotte Hotel World - GRAND WALKERHILL - Hotel Naru - L Escape Hotel - Grand Hyatt Hotel - The Shilla - Four Seasons Hotel |
| Exclusive Reviews Summary of The Shilla
We take all recent reviews about The Shilla and using AI we formulate an factful summary of those reviews, giving you a much simpler, realistic and truly informed opinion of the property. Book? The Shilla offers a luxurious experience with beautiful amenities, but high fees for basic services and inconsistent service may dampen expectations for some guests. Pros Stunning aesthetics with luxurious design and beautiful crystal installations create an enchanting atmosphere. The hotel's location near Namsan offers gorgeous views of the city and easy access to nearby attractions. Breakfast is exceptional, with a vast selection of high-quality dishes, both Asian and international. General cleanliness and comfort of rooms are highly praised, with thoughtful touches like Molton Brown toiletries. Staff members are generally friendly and attentive, contributing to a pleasant stay overall. Cons High additional fees for using the outdoor pool and other amenities can surprise guests expecting standard access. Service quality varies; guests reported long waits for assistance and impersonal interactions from staff. Amenities such as the indoor pool are mostly reserved for members, leaving hotel guests feeling neglected. Some areas of the hotel, including rooms and common spaces, show signs of wear and could use renovations. Crowded public areas due to events often diminish the comfort of hotel guests. Improvements Consider revising the policy on pool access and fees to provide a more inclusive experience for hotel guests. Enhancing staff training to ensure consistent, high-quality service interactions will improve the overall guest experience. Allocate resources to update and maintain rooms and public spaces to align with expectations of luxury accommodations. Establish better management protocols for high-traffic areas during events to minimize discomfort for hotel guests. Reduce prices on a la carte dining options to offer better value and satisfaction for food quality. This review is for The Shilla in Seoul |
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Brief highlights where available.
Location:- Environment:- Rooms:- Value:- Hygiene:- Staff:- Facilities:- |
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About 'Reviews' and 'Ratings': Our AI software analyses all recent reviews from visitors to an establishment, and produce an easy to understand, concise and factual review which highlights the real good or bad points. We are NOT a booking agency, Exclusive Travel Group are tourism consultants. Links to information about each property go direct to the owners website or their agent. Have a wonderful holiday from the Exclusive Travel Team.
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