The Hop Inn Hotel Ermita. 1850 Del Pilar Street Malate, Manila, Luzon 1004 Philippines

The Hop Inn Hotel Ermita in Manila has a traveller rating of 4 and 245 reviews. See its review summary below.

Reviewing the Hop Inn Hotel Ermita
View of the Hop Inn Hotel Ermita in Manila

Reviews of top 5* luxury hotel resorts in Manila: Pacific Bay Grand Suites - Bayview Park Hotel - Prince Hotel - Hotel H2O - Hop Inn Hotel Ermita

Exclusive Reviews Summary of Hop Inn Hotel Ermita. We take all recent reviews about Hop Inn Hotel Ermita and using AI we formulate an overall summary of those reviews, giving you a much more realistic and truly informed opinion of the property.
Book or Not?
The Hop Inn Ermita provides good value for budget travelers, though some guests have reported issues with room size and staff friendliness.

Pros
Location: Conveniently located on a back street near the American Embassy with easy access to local bars, shops, and attractions.
Cleanliness: Guests praised the hotel for its cleanliness and comfortable bedding.
Amenities: The facility includes a 7/11 in the lobby and nearby coffee shops, making it convenient for snacks and light meals.
Affordability: The hotel offers reasonable pricing, particularly for its central location and basic services.

Cons
Room Size: Some rooms are reported to be cramped, leading to discomfort for guests.
Staff Interaction: While staff were noted to be friendly, some guests felt that kindness and customer service could be improved.
Housekeeping: Issues with housekeeping, including the presence of unwanted pests, have been raised.
Parking: The car park may often be full, though security is helpful in managing vehicle access.

Improve.
Customer Service: Staff training focused on enhancing friendliness and professionalism could improve guest experiences.
Room Design: Consider redesigning or offering larger room options to enhance comfort.
Housekeeping Protocols: Reinforce cleaning standards to ensure rooms meet guest expectations, particularly regarding pest control.
Parking Management: Improve parking facilities or provide clearer guidance to guests on availability.

Brief highlights where available.
Location:- Environment:- Rooms:- Value:- Hygiene:- Staff:- Facilities:-

About 'Reviews' and 'Ratings': Our AI assisted software analyses all recent reviews from visitors to an establishment, and produce an easy to understand, concise and factual review which highlights the real good or bad points. Ratings are not the establishments 'supposed' star rating, but those of actual visitors to the place on a scale of 0 to 5. Which is a far better judge of the hotels excellence or not. We are NOT a booking agency, the Exclusive Travel Group are tourism consultants. Links to further information about each holiday or property go direct to either the owners website or their booking agent. Have a wonderful holiday from the Exclusive Travel team.

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