ReviewTell summary of Novotel From recent reviews about Novotel we use AI technology to produce a simple summary in seconds. The pros, the cons, and the facts that really matter to you.
Book or Not?
While the hotel boasts excellent service and a welcoming atmosphere, cleanliness and room conditions are concerning and could deter potential guests.

Pros
The staff is exceptionally friendly, welcoming, and attentive, providing outstanding service.
Guests appreciate the spacious rooms, equipped with amenities like kettles and coffee machines.
The location is ideal, allowing easy access to local attractions.
The food served is varied and highly regarded by guests.

Cons
Cleanliness issues are prevalent, with reports of dirty rooms, mold, and tobacco smells despite a non-smoking policy.
Some guests experienced poor service regarding room maintenance and lack of attention from housekeeping.
Despite the positive feedback on staff, there were significant complaints about the management of guest concerns.

Improvements
Implement strict cleaning protocols and regular inspections to maintain room standards.
Increase staff training focusing on customer service and responsiveness to guest requests.
Consider a quality assurance team to address and resolve cleanliness and service issues promptly.
This exclusive review is for Novotel in Constantine