The Scrub Island Resort Spa and Marina. VG1120 Scrub Island
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The Scrub Island Resort Spa and Marina. VG1120 Scrub Island |
| The Scrub Island Resort Spa and Marina in Virgin Islands has a traveller rating of 4.5 and 1243 reviews. See its review summary below. |
Reviewing the Scrub Island Resort Spa and Marina View inside the Scrub Island Spa Resort |
| Reviews of top 5* luxury hotel resorts in Virgin Islands: Long Bay Beach Resort - Sugar Mill Hotel - Rosewood Little Dix Bay - Scrub Island Spa Resort - The Aerial BVI - Saba Rock Resort |
| Exclusive Reviews Summary of Scrub Island Resort Spa and Marina.
We take all recent reviews about Scrub Island Resort and using AI we formulate an factful summary of those reviews, giving you a much more realistic and truly informed opinion of the property. Book or Not? Scrub Island provides a mix of beautiful scenery and enjoyable activities, but the service and additional fees associated with the stay have raised concerns among previous guests. Pros Stunning Location: The resort boasts breathtaking views and a beautiful setting that matches the promotional images. Convenient Amenities: Guests have access to several facilities, including pools, a spa (notably praised for its services), and restaurants. Friendly Staff: Many reviewers highlighted the kindness and helpfulness of certain staff members, especially those involved in guest services and transportation. Fun Activities: The Wednesday night barbecue event on North Beach has received positive feedback, enriching the experience with live music and a delightful buffet. Efficient Transportation: The free shuttle boat to the airport is a significant convenience for guests. Cons Inconsistent Service: There are reports of slow and curt service in dining and bar areas, leading to dissatisfaction among guests. Additional Fees: Guests have expressed frustration over unexpected fees, including daily resort and service charges, which can be significant and unclear during the booking process. Staff Training Issues: Some feedback indicates a lack of adequate training among newer staff, resulting in a complacent attitude that detracts from the overall experience. Hospitality Concerns: Several reviews noted a decline in hospitality standards, suggesting that staffing decisions may not prioritize guest engagement. Improve. Enhance Staff Training: Implement comprehensive training programs focused on customer service to foster a more welcoming atmosphere. Clarify Pricing: Ensure transparency regarding fees during the booking process to manage guest expectations and prevent misunderstandings. Encourage a Positive Service Culture: Promote a culture of joy and enthusiasm among staff interactions with guests to improve overall satisfaction. Streamline Service: Address issues related to service speed and attentiveness in restaurants and bars to enhance guest experience. |
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Brief highlights where available.
Location:- Environment:- Rooms:- Value:- Hygiene:- Staff:- Facilities:- |
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About 'Reviews' and 'Ratings': Our AI assisted software analyses all recent reviews from visitors to an establishment, and produce an easy to understand, concise and factual review which highlights the real good or bad points. Ratings are not the establishments 'supposed' star rating, but those of actual visitors to the place on a scale of 0 to 5. Which is a far better judge of the hotels excellence or not. We are NOT a booking agency, the Exclusive Travel Group are tourism consultants. Links to further information about each holiday or property go direct to either the owners website or their booking agent. Have a wonderful holiday from the Exclusive Travel team.
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